OK, here’s the story. The likes of Dell, HP, etc primarily sell to business customers. For the most part, business customers do not need any graphics performance beyond that required to draw the Windows desktop and a few office apps.
A decent-ish GPU that outperforms Intel stuff may be had for only $20-$30 extra perhaps, but even that price can’t compete with the Intel stuff. If you’re buying 1000 PCs then it’s a cost of $20,000 to $30,000 extra. And when a seller is trying to undercut the competition that extra $20,000 to $30,000 is a risk that they just cannot afford to take. They’re probably already on a very tight profit margin and it may even be enough to push them into loss territory. Not gonna happen.
The other major customer base is casual users. These are people who just want to browse the internet, update their Facebook, read their email, maybe watch a few DVDs, keep their shopping lists, organise fixtures for their football club, download some MP3s, and so on. Stuff regular people do with their computer in other words (and I didn’t even mention porn!) They don’t actually need any graphics perf either - the most graphically intense thing they do with their computer is play solitaire.
Taken together these make up the vast majority of customers who buy PCs or laptops with Intel graphics in. These are the customer base.
So now we come to customers who do have a need for better graphics perf. Enthusiasts, some programmers, the game industry (be it hobbyist, indie or professional), gamers themselves, CAD users, etc. A specialist market (even moreso in the case of gamers now that consoles are dominating more and more).
Sometimes you get stung. You don’t do your research, you don’t check the spec, you underestimate what you’ll be using the machine for, you don’t ask the right questions, you let the sales person pull a smooth one on you, whatever. It hurts and you can be mad about it, but hopefully the damage done isn’t too great.
But you learn your lesson. And you say to yourself: “the next time I want a machine with decent graphics perf, I’ll freakin’ well buy a machine with decent graphics perf”.